Bob took my kitchen knives that hadn't been sharpened since they were purchased six years ago and made them sharper than ever! His customer service is unbeatable, too. I'd missed him at market one weekend, so he called me the following Friday evening just to let me know he was going to be at the Market the next morning in case we were able to make it. We did go, and after sharpening our knives, he also instructed us on how to use a sharpening steel properly. Very knowledgeable. Reasonable prices, too! I can't recommend him enough!